Privacy Policy | EGS Verification

v2026-03-01

Elite Global Solutions Pty Ltd ABN 98 679 782 284 185–187 Liverpool Street, Sydney NSW 2000, Australia info@eliteglobalsolutions.co | eliteglobalsolutions.co

Version: 2026-03 | Effective date: 1 March 2026

1. Our Commitment

Elite Global Solutions Pty Ltd ABN 98 679 782 284 ("EGS", "we", "us", "our") is committed to protecting the privacy of individuals who use our website (eliteglobalsolutions.co), mobile application ("App"), and related services (collectively, the "Platform").

This Privacy Policy describes how we collect, use, hold, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").

By using the Platform, you consent to the collection and handling of your personal information as described in this Policy.

2. What Personal Information We Collect

2.1 We may collect the following categories of personal information:

Identity and contact information

Full legal name
Email address
Phone number
Residential or postal address
Country of residence
Passport or government-issued photo identification

Transaction and service information

Document type, issuing country, and destination country submitted during intake
Order reference numbers and engagement history
Fee schedules and payment records
Instructions and correspondence relating to your matter

Technical and usage information

IP address and device identifiers
Browser type, operating system, and App version
Pages visited, features accessed, and session timestamps
Cookies and similar tracking technologies (see Section 9)

Communications

Messages sent through the Platform's in-app messaging system
Email correspondence with EGS staff
Feedback and reviews submitted

2.2 We do not collect sensitive information (as defined under the Privacy Act) unless it is directly relevant to the services you have engaged us to perform and you have consented to its collection.

2.3 Where you provide personal information about a third party (for example, a document owner who is not the person placing the order), you confirm that you have obtained that person's consent to provide their information to us and for us to handle it in accordance with this Policy.

3. How We Collect Personal Information

3.1 We collect personal information directly from you when you:

create an account on the Platform;
submit an intake form or application;
upload documents or identification;
make a payment;
contact us by email, phone, or through the Platform's messaging system;
submit a review or feedback.

3.2 We may also collect information automatically through your use of the Platform via cookies, server logs, and analytics tools.

3.3 We do not collect personal information from third parties without your knowledge, except where permitted or required by law.

4. Why We Collect and Use Personal Information

4.1 We collect and use personal information for the following purposes:

Service delivery

To assess your enquiry and confirm the appropriate processing pathway
To coordinate the authentication, apostille, or legalisation of your documents with relevant authorities
To communicate with government departments, consulates, registries, notarial practitioners, and courier providers on your behalf
To issue fee schedules, process payments, and manage order fulfilment

Account management

To create and maintain your account on the Platform
To verify your identity where required

Communication

To respond to your enquiries, provide status updates, and send notifications relating to your matter
To send administrative communications about the Platform or your account

Legal and compliance obligations

To maintain records as required by law
To detect, investigate, and prevent fraud or unlawful conduct
To comply with applicable laws and regulatory requirements

Platform improvement

To analyse usage patterns and improve the functionality, security, and user experience of the Platform

4.2 We will not use your personal information for direct marketing purposes without your express consent. If you consent and later wish to opt out, you may do so at any time by contacting us at info@eliteglobalsolutions.co.

5. Disclosure of Personal Information

5.1 We may disclose your personal information to the following categories of recipients:

Government authorities and official bodies

Where required for the processing of your matter, we may disclose your personal information and documents to the Department of Foreign Affairs and Trade (DFAT), State and Territory registries, consular offices, embassies, and other competent authorities.

Third-party service providers

Courier and logistics providers (for document dispatch)
Certified translation services (where engaged as part of your order)
Notarial practitioners or legal practitioners (where required for document preparation)
Payment processing providers (for secure payment handling)
Cloud storage and IT infrastructure providers

Professional advisers

Legal, accounting, or other professional advisers engaged by EGS, subject to obligations of confidentiality.

Law enforcement and regulatory bodies

Where required or authorised by law, or where we are compelled to do so by a court order, subpoena, or other legal process.

5.2 We do not sell, rent, or trade your personal information to third parties for commercial purposes.

5.3 Where we engage third-party service providers, we take reasonable steps to ensure they handle personal information in a manner consistent with this Policy.

6. Overseas Disclosure

6.1 In the course of providing Services, your personal information and documents may be disclosed to recipients located outside Australia, including:

Consular offices and government authorities in the destination country
Courier providers operating internationally
Cloud infrastructure providers whose servers may be located in various jurisdictions

6.2 We take reasonable steps to ensure that overseas recipients handle personal information in a manner that is consistent with the Australian Privacy Principles. However, you acknowledge that it may not always be practicable to require overseas government authorities to comply with Australian privacy standards.

6.3 By using the Platform and engaging EGS to coordinate the processing of your matter, you consent to the disclosure of your personal information to overseas recipients as described in this Section.

7. Data Security

7.1 We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

7.2 These measures include, where appropriate:

Encrypted transmission of data over HTTPS
Access controls limiting staff access to personal information on a need-to-know basis
Secure storage of authentication credentials using industry-standard encryption
Regular review of our security practices

7.3 While we take reasonable precautions, no system of data transmission or storage can be guaranteed to be completely secure. If you suspect that your personal information has been compromised, please contact us immediately at info@eliteglobalsolutions.co.

7.4 In the event of a data breach that is likely to result in serious harm to affected individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

8. Retention of Personal Information

8.1 We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

8.2 Engagement records, including correspondence, fee schedules, and document processing records, are generally retained for a minimum of 7 years following the completion of an engagement, in accordance with Australian record-keeping requirements.

8.3 Account information is retained for the duration of your account and for a reasonable period following account closure or inactivity, unless a longer retention period is required by law.

8.4 When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

9. Cookies and Tracking Technologies

9.1 The Platform uses cookies and similar technologies to enhance your experience, analyse usage, and support Platform functionality.

9.2 Cookies we use may include:

Essential cookies — required for the Platform to function (for example, session authentication)
Analytics cookies — to understand how users interact with the Platform (for example, Google Analytics)
Preference cookies — to remember your language and display settings

9.3 You may configure your browser to refuse cookies or to alert you when cookies are being sent. If you disable certain cookies, some features of the Platform may not function as intended.

9.4 We do not use cookies for targeted advertising purposes.

10. Your Rights

10.1 Under the Privacy Act and the Australian Privacy Principles, you have the right to:

Access personal information we hold about you;
Correct personal information that is inaccurate, incomplete, or out of date;
Complain about a breach of the Australian Privacy Principles.

10.2 To make an access or correction request, please contact us in writing at info@eliteglobalsolutions.co. We will respond within a reasonable time (generally within 30 days) and will not charge a fee for making a request, although we may charge a reasonable fee for providing access in some circumstances.

10.3 We may decline a request for access or correction in limited circumstances permitted by the Privacy Act, in which case we will provide written reasons.

11. Complaints

11.1 If you have a complaint about how we have handled your personal information, please contact our Privacy Contact at:

Email: info@eliteglobalsolutions.co Post: Privacy Contact, Elite Global Solutions Pty Ltd, 185–187 Liverpool Street, Sydney NSW 2000

11.2 We will acknowledge your complaint within 2 business days and aim to resolve it within 30 days.

11.3 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001

12. Changes to This Policy

12.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or other factors. Material changes will be notified by posting a revised version on the Platform with an updated effective date.

12.2 Your continued use of the Platform after changes take effect constitutes your acceptance of the revised Policy.

13. Contact Us

For all privacy-related enquiries, access requests, or corrections, please contact:

Elite Global Solutions Pty Ltd ABN 98 679 782 284 185–187 Liverpool Street, Sydney NSW 2000, Australia Email: info@eliteglobalsolutions.co Website: eliteglobalsolutions.co

Elite Global Solutions Pty Ltd ABN 98 679 782 284 — eliteglobalsolutions.co — info@eliteglobalsolutions.co