Privacy Policy

PRIVACY POLICY
Effective Date: 01/03/2026

Introduction

This Privacy Policy explains how ELITE GLOBAL SOLUTIONS PTY LTD ("we", "us", "our") collects, holds, uses, discloses, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy applies to personal information collected through our website, online platforms, order forms, communications, and in connection with the provision of document authentication, apostille coordination, certification support, translation coordination, and related administrative services.

What is Personal Information?

"Personal information" has the meaning given under the Privacy Act 1988 (Cth). It includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Personal Information We Collect

We collect personal information reasonably necessary to provide our services. The categories of personal information we may collect include:

3.1 Identity Information
Full name, former names, date of birth, nationality, passport number, driver licence number, and other government-issued identification details required for identity verification.

3.2 Contact Information
Email address, telephone number, residential address, mailing address, and delivery address.

3.3 Document and Service Information
Details relating to documents submitted for processing, including birth certificates, marriage certificates, academic records, police checks, corporate documents, powers of attorney, and other official records.
We may collect scanned copies or digital images of identification documents and official certificates.

3.4 Order and Transaction Information
Order reference numbers, destination country, service level, billing details, transaction identifiers, payment status, and related communications.

3.5 Account Information
Login credentials (if applicable), encrypted password data, account preferences, and order history.

3.6 Payment Information
Payments are processed via third-party payment providers (such as Stripe or PayPal). We do not store full credit card numbers. We may retain transaction identifiers, billing names, and confirmation of payment.

3.7 Communications
Correspondence between you and us, including email communications, enquiry forms, uploaded files, and customer support interactions.

3.8 Technical and Usage Information
IP address, browser type, device information, operating system, access timestamps, referring URLs, cookies, and analytics data relating to website usage.

3.9 Authorisation and Consent Records
Declarations, tick-box confirmations, authorisation forms, and records of consent permitting us to act on your behalf with relevant authorities.

Sensitive Information

Certain documents may contain sensitive information as defined under the Privacy Act, including criminal record information or health information.

We will only collect sensitive information where:

(a) you have provided consent; and
(b) the collection is reasonably necessary for providing our services or required by law.

How We Collect Personal Information

We collect personal information directly from you when you:

- submit an order via our website;
- upload documents;
- complete enquiry or contact forms;
- communicate with us electronically; or
- provide information for identity verification.

We may also receive personal information from third parties where authorised by you, including government departments, courts, registries, legal representatives, or service providers.

Purpose of Collection

We collect and use personal information for the following purposes:

- to provide and administer our services;
- to verify identity;
- to process document authentication and related services;
- to communicate with relevant government authorities, registries, or consulates where authorised;
- to process payments;
- to respond to enquiries and provide customer support;
- to comply with legal and regulatory obligations;
- to manage risk, prevent fraud, and resolve disputes.
- where you submit files by email, to ingest those files into our secure processing systems for service delivery, audit, and compliance.

Disclosure of Personal Information

We may disclose personal information to:

- government departments, registries, courts, and consulates where required for service delivery;
- third-party service providers including payment processors, IT service providers, hosting providers, and document handling partners;
- professional advisers including legal and accounting advisers;
- regulatory authorities where required by law.

Some third-party providers may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

- secure hosting environments;
- encryption of data in transit where applicable;
- restricted internal access controls;
- secure document handling procedures.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, regulatory, or reporting obligations.

Unless a longer period is required by law, personal information will ordinarily be retained for a maximum period of seven (7) years from the completion of the relevant service or transaction.

Where personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information.

Access and Correction

You may request access to the personal information we hold about you and request correction of any inaccurate or incomplete information.

Requests should be made in writing to the contact details provided below. We will respond within a reasonable timeframe and may require identity verification before releasing information.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and user experience. Cookies may collect technical and usage information but do not ordinarily identify individuals directly.

You may disable cookies through your browser settings, although some website features may not function properly.

Direct Marketing

We may use your contact information to send service-related communications. We will only send marketing communications where permitted by law and you may opt out at any time.

Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Details

ELITE GLOBAL SOLUTIONS PTY LTD
ACN 679 782 284
Address: 185-187 Liverpool Street, Sydney NSW 2000, Australia
PO Box: PO Box 97, Edgecliff NSW 2027, Australia
Email: info@eliteglobalsolutions.co
Phone: 1300 990 666

Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date.