Terms of Service | EGS Verification

v2026-03-01

Elite Global Solutions Pty Ltd ABN 98 679 782 284 185–187 Liverpool Street, Sydney NSW 2000, Australia info@eliteglobalsolutions.co | eliteglobalsolutions.co

Version: 2026-03 | Effective date: 1 March 2026

1. About These Terms

1.1 These Terms of Service ("Terms") govern your access to and use of the website located at eliteglobalsolutions.co, the EGS Verification mobile application ("App"), and all related services (collectively, the "Platform") provided by Elite Global Solutions Pty Ltd ABN 98 679 782 284 ("EGS", "we", "us", "our").

1.2 By accessing the Platform, submitting an enquiry, creating an account, uploading documents, or making a payment, you agree to be bound by these Terms in full.

1.3 If you do not agree to these Terms, you must not use the Platform.

1.4 These Terms are to be read together with our Privacy Policy and the Client Authorisation Notice, each of which forms part of your agreement with us.

2. Nature of Services

2.1 EGS provides administrative coordination services for the authentication, apostille, and legalisation of documents ("Services"). This includes coordinating submissions to relevant government departments, notarial practitioners, consular offices, and other competent authorities on behalf of clients.

2.2 EGS is an independent administrative intermediary only. EGS is not a law firm, solicitor, legal practitioner, notary public, or government authority.

2.3 Nothing in these Terms, on the Platform, or in any communication from EGS constitutes legal advice. If you require legal advice, you should consult a qualified legal practitioner.

2.4 All substantive decisions regarding the acceptance, processing, or rejection of documents are made independently by the relevant government authorities, consulates, or registries. EGS does not control, influence, or guarantee any outcome.

2.5 EGS services are subject to the Australian Consumer Law ("ACL") as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the ACL.

3. Eligibility and Account Registration

3.1 You must be at least 18 years of age to use the Platform.

3.2 To access certain features of the Platform, including submitting an application, you must create a registered account. You agree to provide accurate, current, and complete information during registration and to keep your account details up to date.

3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at info@eliteglobalsolutions.co if you suspect unauthorised access to your account.

3.4 We reserve the right to suspend or terminate accounts that provide false or misleading information, or where we reasonably suspect misuse of the Platform.

4. Scope of Engagement

4.1 An engagement with EGS begins upon your submission of a completed intake form and is confirmed only when EGS issues a written fee schedule and route confirmation, and payment is received in full.

4.2 No authority submission will be made until payment has been received and confirmed.

4.3 The scope of each engagement is limited to the document types, issuing jurisdiction, destination jurisdiction, and processing pathway specified in the written fee schedule. Any change to scope requires a new written confirmation and may attract additional fees.

4.4 EGS may decline to accept an engagement at its reasonable discretion, including where documents appear to be incomplete, irregular, or where the requested pathway cannot be confirmed.

5. Client Obligations

5.1 You warrant that all documents, information, and materials submitted to EGS are genuine, complete, accurate, and lawfully obtained.

5.2 You warrant that you have the legal authority to submit the documents and to authorise EGS to act on your behalf in relation to those documents.

5.3 You must not submit any document that is forged, altered, fraudulent, obtained under duress, or otherwise unlawful.

5.4 You are responsible for ensuring that the intended use of any document complies with the laws of the destination country and the requirements of the receiving authority.

5.5 EGS is not responsible for any rejection, delay, or adverse outcome arising from inaccurate, incomplete, or unlawful information provided by you.

6. Fees and Payment

6.1 All fees are set out in the written fee schedule issued by EGS following document review. The fee schedule constitutes the binding fee agreement for that engagement.

6.2 Fees include EGS coordination fees, third-party authority fees (where applicable), and courier charges as itemised in the fee schedule. No additional charges will be incurred without your prior written agreement.

6.3 All fees are quoted and payable in Australian Dollars (AUD) unless otherwise agreed in writing.

6.4 Payment is due in full prior to the commencement of authority coordination. EGS accepts payment via methods made available on the Platform from time to time.

6.5 Authority fees remitted to government bodies are non-refundable once submitted, regardless of outcome.

6.6 EGS coordination fees are refundable in the following circumstances only:

(a) EGS has not yet commenced coordination following payment; or
(b) EGS has failed to perform the agreed coordination through its own fault.

6.7 Refund requests must be submitted in writing to info@eliteglobalsolutions.co within 14 days of the relevant circumstance arising.

7. Timelines and Estimates

7.1 All turnaround times provided by EGS are estimates only and do not constitute a guarantee of delivery.

7.2 Processing timelines are subject to authority queue conditions, the availability of consular appointments, courier transit times, and other factors beyond EGS's control.

7.3 EGS will communicate any known delays as soon as reasonably practicable.

7.4 Time is not of the essence in relation to the performance of Services unless expressly agreed in writing.

8. Document Handling

8.1 EGS will handle original documents submitted by clients with reasonable care.

8.2 Risk of loss or damage to original documents passes to the courier upon handover for domestic or international dispatch.

8.3 EGS recommends that clients retain certified copies of all original documents submitted for processing.

8.4 EGS will return original documents to the address specified at intake upon completion of the engagement, unless alternative instructions are provided in writing.

8.5 Where original documents are lost or damaged while in EGS's direct custody (not in transit), EGS's liability is limited to the reasonable cost of obtaining replacement documents.

9. Limitation of Liability

9.1 To the maximum extent permitted by law, EGS's total liability to you for any claim arising out of or in connection with the Services or these Terms is limited to the total amount of EGS coordination fees paid by you in respect of the relevant engagement.

9.2 EGS is not liable for:

(a) any decision, refusal, or delay by a government authority, consulate, registry, or other third party;
(b) loss arising from inaccurate or incomplete information provided by the client;
(c) consequential, indirect, special, or incidental loss of any kind, including loss of income, loss of opportunity, or reputational damage;
(d) loss arising from circumstances beyond EGS's reasonable control, including regulatory changes, governmental action, postal or courier failure, or force majeure events.

9.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the ACL, including liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

10. Intellectual Property

10.1 All content on the Platform, including text, guides, process documentation, design, and software, is owned by or licensed to EGS and is protected by copyright and other intellectual property laws.

10.2 You may access and use content on the Platform for your personal, non-commercial use only. You must not reproduce, republish, redistribute, or commercialise any content without EGS's prior written consent.

10.3 You retain ownership of documents and materials you submit to EGS. By submitting materials, you grant EGS a limited licence to use those materials solely for the purpose of performing the Services.

11. Privacy

11.1 EGS collects, uses, and discloses personal information in accordance with the Privacy Policy available at eliteglobalsolutions.co/legal/privacy.

11.2 By using the Platform, you consent to EGS's collection and handling of your personal information as described in the Privacy Policy.

11.3 Where required for the processing of your matter, your personal information may be disclosed to overseas authorities, consulates, or third-party service providers. Full details are set out in the Privacy Policy.

12. Third-Party Services

12.1 The Platform may engage third-party providers including courier companies, translation services, notarial practitioners, and payment processors. EGS will exercise reasonable care in the selection of such providers.

12.2 EGS is not responsible for the acts or omissions of independent third-party providers once documents or information have been handed over to them in accordance with the engagement.

12.3 The Platform may contain links to third-party websites. EGS does not endorse and is not responsible for the content, accuracy, or practices of any third-party website.

13. Suspension and Termination

13.1 EGS may suspend or terminate your access to the Platform, or decline to proceed with an engagement, if:

(a) you breach any provision of these Terms;
(b) EGS has reason to believe that documents or information submitted are fraudulent, forged, or otherwise unlawful;
(c) you engage in conduct that is abusive, threatening, or disruptive toward EGS staff;
(d) EGS is required to do so by law or a competent authority.

13.2 Upon termination, any fees paid in respect of services not yet commenced will be refunded. Fees in respect of services already performed or third-party costs already incurred are non-refundable.

14. Disputes

14.1 If you have a complaint about the Services, please contact us in the first instance at info@eliteglobalsolutions.co. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.

14.2 If a dispute cannot be resolved through direct negotiation, either party may refer the dispute to mediation administered by a mutually agreed mediator in Sydney, New South Wales, before commencing any legal proceedings.

14.3 These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.

15. Changes to These Terms

15.1 EGS may update these Terms from time to time. Material changes will be notified by posting a revised version on the Platform and updating the effective date.

15.2 Your continued use of the Platform after a change takes effect constitutes your acceptance of the revised Terms. If you do not agree to a revised version, you must cease using the Platform.

16. General

16.1 Entire agreement. These Terms, together with the Privacy Policy and Client Authorisation Notice, constitute the entire agreement between you and EGS in relation to the Platform and Services and supersede all prior representations, arrangements, or agreements.

16.2 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

16.3 Waiver. A failure by EGS to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment. You may not assign or transfer any rights or obligations under these Terms without EGS's prior written consent. EGS may assign its rights and obligations to a related entity or successor without your consent.

16.5 No agency. Nothing in these Terms creates a partnership, joint venture, agency, or fiduciary relationship between you and EGS.

Elite Global Solutions Pty Ltd ABN 98 679 782 284 — eliteglobalsolutions.co — info@eliteglobalsolutions.co