Terms

TERMS OF SERVICE
Elite Global Solutions

Effective Date: 01/03/2026

Parties and Legal Status

1.1 These Terms of Service ("Terms") govern the provision of services by Elite Global Solutions ("EGS", "we", "us", "our") to the customer ("Customer", "you").

1.2 EGS is an independent administrative document coordination service provider operating in New South Wales, Australia.

1.3 EGS:

(a) is not a law firm;
(b) is not a public notary;
(c) is not a government authority;
(d) does not provide legal advice or legal representation;
(e) does not certify documents under its own authority;
(f) does not act as an agent of any government body.

1.4 EGS acts solely as an administrative intermediary facilitating document submission, logistics coordination, and communication with relevant third-party authorities where authorised by the Customer.

Acceptance of Terms

2.1 By placing an order, uploading documents, making payment, or otherwise using the platform, the Customer agrees to be legally bound by these Terms.

2.2 Electronic acceptance (including tick-box confirmation and digital signature) constitutes legally binding agreement.

Scope of Services

3.1 EGS provides administrative coordination services relating to document authentication, apostille, legalization, certification, translation coordination, and related processes.

3.2 All governmental determinations, approvals, refusals, or processing decisions are made independently by relevant authorities.

3.3 EGS does not influence, control, or guarantee any governmental or third-party decision.

No Guarantee

4.1 EGS does not guarantee:

(a) approval or acceptance of any document;
(b) processing timeframes;
(c) regulatory continuity;
(d) outcome of any submission;
(e) uninterrupted platform availability.

4.2 Customer acknowledges that regulatory frameworks, procedural requirements, and processing standards may change without notice.

Customer Representations and Warranties

The Customer represents and warrants that:

(a) all documents submitted are genuine and lawfully obtained;
(b) all information supplied is accurate, complete, and not misleading;
(c) the Customer has lawful authority to submit the documents;
(d) no fraudulent, unlawful, or deceptive conduct exists.

5.1 Provision of false, misleading, altered, or forged documents constitutes material breach and may result in immediate termination and referral to authorities.

Online Platform Usage Compliance

Customer agrees to:

(a) maintain confidentiality of login credentials;
(b) refrain from impersonation or identity misuse;
(c) not upload forged, altered, or unlawfully obtained documents;
(d) not interfere with platform security or operations;
(e) comply with all applicable laws.

EGS may suspend or terminate access where misuse is reasonably suspected.

Physical Document Handling and Risk Allocation

7.1 Courier and Postal Dispatch

Where documents are dispatched via courier or postal services:

(a) risk of loss or damage transfers upon handover to the carrier;
(b) EGS acts solely as logistics coordinator;
(c) Customer is responsible for insurance unless expressly arranged otherwise in writing.

7.2 In-Person Pickup or Drop-Off

Risk transfers upon physical handover to the Customer or designated carrier.

7.3 EGS is not liable for:

(a) courier delays;
(b) customs intervention;
(c) postal loss;
(d) governmental seizure;
(e) events beyond reasonable control.

Fees and Payment

8.1 Service fees cover administrative handling unless otherwise specified.

8.2 Government, notary, translation, courier, and third-party fees may apply separately.

8.3 Once processing has commenced, service fees are generally non-refundable except as required under Australian Consumer Law.

Chargeback and Payment Disputes

9.1 Customer agrees to first raise any dispute in writing before initiating a chargeback.

9.2 If a chargeback is initiated after services have commenced, EGS may recover:

(a) administrative costs;
(b) chargeback fees;
(c) payment processor penalties;
(d) reasonable collection costs.

9.3 EGS may rely upon service logs, consent records, IP records, metadata, and communications in responding to payment disputes.

Nothing in this clause limits statutory rights under Australian Consumer Law.

Digital Evidence and Record Keeping

10.1 Customer acknowledges that electronic records maintained in the ordinary course of business constitute prima facie evidence of transactions and acceptance.

Such records include but are not limited to:

(a) server logs;
(b) IP address records;
(c) timestamped consent records;
(d) uploaded file metadata;
(e) payment confirmations;
(f) email and communication logs.

Limitation of Liability

11.1 To the maximum extent permitted by law, EGS's total aggregate liability arising from or in connection with any service is limited to the service fee paid for the relevant order.

11.2 EGS is not liable for:

(a) indirect or consequential loss;
(b) economic loss;
(c) reputational loss;
(d) loss caused by third-party decisions;
(e) regulatory or governmental refusal.

11.3 This clause is subject to Australian Consumer Law.

Indemnity

12.1 Customer indemnifies and holds harmless EGS against any claim, liability, penalty, cost, or damage arising from:

(a) breach of these Terms;
(b) submission of fraudulent or unlawful documents;
(c) misrepresentation;
(d) third-party claims arising from Customer-provided materials.

Force Majeure

EGS is not liable for delay or failure resulting from events beyond reasonable control, including but not limited to:

- government shutdowns
- regulatory changes
- pandemics
- postal or courier disruptions
- natural disasters
- cyber incidents
- civil unrest

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures, you are entitled:

- to cancel your service contract;
- to a refund for the unused portion;
- to compensation for reasonably foreseeable loss.

Nothing in these Terms excludes, restricts, or modifies statutory rights.

Dispute Resolution

15.1 Internal Resolution

Customer must first submit a written complaint with supporting documentation.

15.2 Arbitration

If unresolved within 30 days, either party may refer the dispute to confidential arbitration in New South Wales under applicable commercial arbitration legislation.

Arbitration shall:

(a) be conducted in English;
(b) be before a single arbitrator;
(c) take place in Sydney unless otherwise agreed;
(d) remain confidential except as required by law.

Nothing prevents urgent relief from a competent court.

Regulatory Cooperation

EGS may disclose information where required by law, court order, or lawful regulatory request.

Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia.

Subject to arbitration provisions, the courts of New South Wales have exclusive jurisdiction.

Severability

If any provision is found invalid or unenforceable, the remainder of these Terms remains in full force.

Entire Agreement

These Terms constitute the entire agreement between EGS and the Customer and supersede prior communications.